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| - DO NOT USE! They are absolutely horrible. So I viewed a house on a Saturday really liking it. I told the relator and she said she needed a $600 deposit to hold it and she needed it by the end of the weekend. So Sunday, the next day I had to meet her on my lunch break to give her the certified check. She also informed me that my roommate and I had to fill out the application that tells us if our credit is good enough, by the end of that day. I felt very rushed but I just figured they were expediting the process of our move in which I didn't mind. The relator informed me that I will be dealing with someone at the office from here on out but to call her if anything were to arise. Two days later I hear from someone at the office assisting me with sending in additional information (proof of income, driver's license, etc.) I asked when could we expect to move in (since it was the end of the month and I would be moving out of my current place). She wasn't sure and told me she would call me back. She was thinking they may get a crew in there the upcoming Monday (labor day) but if not probably Tuesday. Since I was at work I requested to be emailed. I was neither called or emailed and had to call back the next day Wednesday. I left her a voicemail requesting to be called back. On Friday I called her and the relator, both to no avail. I called again on Saturday leaving a voicemail on the main line and another on the realators. Still nothing. My roommate and I really wanted/needed to move into this place as I was crashing on a friend's couch until the apartment was prepared. I figured by Tuesday (Monday was labor day) I'd hear from some one apologizing profusely for all the missed calls and the uncertainty they left me. Nothing. I called furious around 10am to both the office and the relator. NOTHING! My roommate had to drive 50 mins. to their distant office in Glendale just to talk to someone. Essentially he talked to another office girl who basically told him she'd forward the message when the right office girl came back from lunch. That was about 11am. I did not receive a call from someone until around 3pm. This is the next week Tuesday now. She said they're looking at a Friday move in. Great, another week on my friends couch. Come Thursday I receive a call from the same office girl stating that she wanted to give me a "heads up" on the fact that she can't confirm that the apartment has been cleaned because she can't get a hold of the cleaning crew. At that point I had enough and requested to speak with a manager. I was put on hold for at least 20mins before I could talk to Jasen (spelled with an e). Jasen was not helpful at all. He even at one point of the conversation said, "This is over 2 missed calls?" in a tone that minimalized the situation. He was making up excuses for the poor service stating that they are busy at the end of the month. The excuses didn't make sense as to why they couldn't give me a call back stating, "It's not ready but it will be ready around this time." I tracked down the owners name and she was having the same issues with them; them not returning calls, being left in the dark on issues, etc. In addition to that I reviewed all the horror stories here on yelp and seen that the Better Business Bureau rates them F. I quoted all these things when Jasen called me this morning (Friday, the supposed move in date) to confirm he was not returning my $600 deposit and basically told me that all that didn't matter and that I was not getting my money back. I will not be taking legal action against this company. DO NOT DO BUSINESS WITH THESE CROOKS!
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