This place could have 5 star rating from me, the only reason it doesn't its because of some disgruntle employees that unfortunately still work there. Anyways, the food its great, and if you don't get to order the fried pickles or the sweet potatoes chips or the pimp'n fries you are not fully enjoying the place.
On a side note, they have 2 locations. Their location in Uptown(Downtown) its usually crowded and maybe that is why some of the staff is less friendly. But good news!, their second location with the same food and better service, plus is less crowded. Is just a bit off north (i77 exit 23). Go there and enjoy it.