Been a patient, along with my family of Dr S. for a very long time and will continue to do so. "Cold as a reptile" is an unfair characterization of the Dr Swenson we've known and experience. Time efficient yes, he also runs a more modern computerized practice - yes. Friendly and happy staff (says everything) - you bet. This doctor knows his stuff, listens and processes what you are saying very well, he stays medically current, and he gives treatment options with his recommendations as expected. You get the what and the why. I've always felt his care was collaborative to our family needs and he or staff has actually checked up on us when appropriate to the condition. He has made specialist referrals that have been top notch. Healthcare has been under a lot of restrictive changes to drive down costs, but there are doctors like Dr. S do their very best to provide the best healthcare services when you need it the most.