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  • Poor Poor Customer Service. Booked a car for a few hours 6:30 am to pick up father from Airport (45 min Drive), soon found out car had less than 1 quarter of a tank of gas. Went to Esso to fill up car, gas card did not work. Proceeded to try out Petro, again... gas card did not work. Spent $20 out of pocket for gas, followed given instructions regarding reimbursement of Gas. Got an email stating that email was not working effective immediately and I would have to go on the website to now request reimbursement. Went online, had problems loading the site, finally figured out and now I have to move photo from phone to laptop because it will only work with a computer browser not Mobile..... to top it off. Rented car to take father back to airport (4:30-6:30), ended up being the same car, decided I should pick a different car, upon cancelling the origional car, account got blocked due to (-18.02) that they couldn't get back onto my card (They didn't have a problem charging my card, how hard could it be to put the funds back on). Man on the phone kept asking if i had funds in my bank account. Why, yes I do but what does that have to do with putting money back on my card????, so now I am thinking this employee was not trained properly and No apologies for the inconvenience of service. Cancelling Membership.
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