Ambiance: Reasonably large restaurant with seating from 2 on up. Lots of booth seats and what looks like room for large parties in the back. Bright fluorescent lighting permeates throughout. Due to the size of this place, it's not too noisy when its crowded.
Food: Respectable hot-pot fare. Decent choice of broths and a wide selection of ingredients allow for numerous cooking combinations. They even have a nice selection of sauces and desserts. It's not anything fancy, and in fact reminds me something of a potluck, but it's a nice touch.
Service: Prompt and friendly. The staff even keeps on eye out for low broth levels in individual pots and will re-fill without needing to be asked. The ingredients seem to be well stocked and checked often. English speakers should not have a problem here as the staff seemed to speak it pretty well and even offered tips on hot-pot cooking should someone be new to the experience.
Price: For the buffet style food selection and sheer quantity of food, this is a pretty good deal. $17-22 per person.
Hassle factor: Due to ample seating, I can't imagine there ever being a wait to get a table unless you had a very large party. This establishment is also in the heart of chinatown so parking might be an issue at some times of the day if you are driving. A set of rather steep stairs lead into the restaurant which may be a problem for anyone who can not navigate steps.
Overall: 3.5 stars. Good for just about any casual diners. Groups ok. Kids ok.