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| - We stayed here for two weeks immediately after relocating to Madison. As our "first home" here, there was little left to be desired.
The rooms were spacious, clean, and had almost everything you could ask for. Our room was missing a toaster, but it sounds like that may have been the fault of previous guests and not the hotel. They provided plenty of cooking utensils in a variety of sizes, as well as dishes for two. There was also a dishwasher, however, there was no dish soap for the dishwasher or to be used in the sink to be found.
They were also very tolerant of pets, and their fee is much more acceptable than many other hotels.
The "Candlewood Cupboard" had very little variety and was way overpriced. It was worth it to take the ten minutes to walk to the Copp's just down the street.
The laundry and exercise rooms were tiny, but everything worked well and was clean, and were free for use for guests.
The major downside, and the reason I can't give Candlewood 5 stars, was the timing of housekeeping. Since it's extended stay, housekeeping comes weekly. That's cool! Totally fine with that.
However, when you check in, there's a place for the front desk to let you know when you're scheduled for cleaning. They did not provide that, and when we asked, they had no idea when it would be. This wouldn't have been an issue except we had a cat, and we didn't want to have to put it in its crate any time we simply stepped out for fear of housekeeping coming while we stepped out.
So housekeeping first showed up three days after we checked in. That was fine. It was completely without warning, and our suite did not have a "no housekeeping necessary today" sign for us to put out to help us be prepared, but it was still fine. However, they did not come again to clean our room until the day before we left. When they knocked, I told them we didn't need it, as we would be out the next day. The sad part was that the room did need some vaccuuming, as it had been over a week since our last cleaning, but since we would be out the next morning it was pointless.
I also experienced none of the issues that anyone else did. The only time the noise was frustrating was when a wedding reception was held in the ballroom, and all we could hear was faint bits of music every so often.
So, overall, a really great experience, other than there being no logic to the scheduling of housekeeping. Would definitely stay there again if we needed to.
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