I guess I had high expectations coming to a GR joint. Here's my simple take:
Not a bad initial wait time - 20 minutes on a Thursday night for a table of 3
Cool waiter. No frills thrills. Got the job done. Said he would give me the Total Rewards discount even though I didn't have my card. Nice!
Food took close to 30 minutes to come out. A little longer than usual.
Here's where they lost me: bottom line, the Uber Cheeseburger was dry and luke warm. Seemed like it was sitting under the lamp for a good 10 minutes. Probably why the food took so long. There was no juiciness, the cheese had already melted. It was a bland BurGR. No comparison to Bachi Burger. I thought GR would've out done Bachi but not even close.
I might try it again another time. Maybe today was an anomaly. I like GR. But this was a letdown. 3 stars, but could be 2 if not for the good service.