| rev:text
| - This is my second time ordering from this Port of Subs through the online portal and my second time being served late. The first time happened during a lunch rush, and the store will filled with people, and the staff was all clearly busy and working frantically to keep up with the number of customers, so I don't fault them for letting my online order fall through the cracks, that's to be expected.
This time, however, my order sat forgotten off to the side while several of the staff were idling, there were only three to five people in line for sandwiches, some of who were already being assisted. When I came to pick up the order around 15 minutes past when the order was scheduled to be ready for pickup, I was surprised to find that while the store was empty, my order had yet to be started. Most of the staff just asked each other where my order was on the assumption that was done, but upon realizing that it hadn't, I was asked to move so that the other customers could access the register. They didn't tell me that they hadn't started on my sandwiches yet, why they hadn't started on them, nor did they apologize for making me wait on my advance online order.
When my order was done, there was a mixup and they put someone else's sandwich in my bag, and when they tried to sort it out, the sandwiches were not labeled and it wasn't clear whose was whose. They packed my bag with my two sandwiches and handed it back to me, after having me pay ahead of time. When I received my bag, I asked about the cookie I'd ordered, which they didn't put in the bag. The lady working the register flat out told me that I hadn't ordered a cookie, without even checking my order. I asked her if she was sure, and she again told me that I hadn't ordered one, again without checking. I told her that I was pretty sure I ordered one, and asked if she could check the order sheet, which was on the counter right next to her. Once she'd bothered to look down at the piece of paper, she verified that did, and told me that it was ok to take a cookie. I was pretty taken aback at how bad service was, no effort was made to apologize or explain why things were so bad, just here's your late food, with the wrong order, goodbye.
Late service, bad service, messed up orders, I don't think I'll be coming here anymore.
It's not like it's hard to find alternatives. If you're looking for a sandwich in the area, go a little bit east and you'll find the Full Belly Deli, with great food and service. There's a Quiznos a little bit further east of that. If you go west down Deer Valley instead, you'll hit a Subway before you get to the freeway. If you head north, you can eat at the City Square Deli instead, which also has great sandwiches and great service. Further north, you can find a Jersey Mike's in the plaza along Happy Valley Rd. Literally any of these places will serve you sandwiches of equal or better quality without the unacceptably terrible service.
EDIT: I had a long and busy day and it wasn't until late afternoon until I finally had the time to eat my sandwich. I unwrapped it to find that it was the wrong sandwich. The same person who had not checked the piece of paper next to her to see if I'd actually ordered a cookie had not bothered to check when she put the wrong, unlabeled sandwich in my bag. It would've taken a few seconds to open the wrapping and peek in and rewrap it, but apparently that was too much to ask for. The sandwich I ordered had double meat and avocado added, so I just got swindled out of several bucks. I will certainly never be coming back.
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