Ok McAlister's, you get your 5 stars for service. Everyone there is overly friendly and helpful. You also get 5 stars for the amount of staff you have on hand, the speed of service, and the cleanliness of the place. I also enjoy the ginormous drinks that are refilled for you without you having to get up.
What I don't like is the menu. There are just too many choices. Also, it is a mish mash of stuff that is difficult to wrap my head around. Looks like their thing is sweet tea, baked potatoes, salads, and deli sandwiches. The place kinda sorta looks like a sports bar so it is all a very strange combination to me.
I've been there twice so far and have thoroughly enjoyed my salad and sandwich each time. The ingredients look to be fresh and the portions are good.