I missed my appointment yesterday because I was in another appointment with my MD and had my phone turned off since. I have both a urinary tract and sinus infection and have been bed ridden with complete exhaustion. I received a call from the office yesterday and once again today. Thinking that they were calling out of concern, I quickly found that they were simply calling to tell me that they're charging me a no show fee. Clara was quite snarky in telling me this. There was no concern whatsoever about why I uncharacteristically didn't show for my appointment or any empathy whatsoever about being so ill that I can't eat or even get out of bed.
The lack of compassion for a patient is unreal! I've often felt like just a number when I've gone to my visits and now it's been confirmed that all Dr. Bates cares about it making a quick buck. If you're looking for a chiropractor who cares about their patients, look elsewhere.
I've also noticed that there is a lot of staff turnover, which makes me wonder how he treats his staff.
*Dr. Bates response is a lie. I did not miss any appointments prior to that one. He is callous and is only concerned about his financial bottom line. He has written two responses, the first one included the original date I saw him and the number of visits I had. Medical history is private and he is jeopardizing a patient's ability to obtain a job by demonstrating that you need time off for all the visits.