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  • Even before you walk inside, the atmosphere is created by the exterior of the restaurant which is made to look like a Japanese-style building. When greeted with staff, you notice that they are wearing special outfits that appear to be from Japanese culture with symbols on them. This small addition adds a touch of sophistication to the restaurant, making you feel as if you're getting the full cultural experience. At a good restaurant, there should be background music playing just loud enough to be noticed, but not loud enough to the point you have to raise your voice to speak to your friends and family. At Benihana, there was no music playing at all. Whether that means the music was too soft of there was none at all, I would have liked more music to be playing as I was enjoying my food. At a restaurant with good service, I expect a server who is respectful, attentive, asks how the quality of food is, and does things in a timely manner. During my experience at Benihana, the waitress was pretty attentive, coming by a decent amount of times, but when it came to quickness and accuracy of what was needed, the service was not up to par. For example, my friend asked for lemons for her water, and only after she asked three times did she receive them. While taking our food order, the waitress wasn't able to understand exactly what we wanted, and when she offered her opinion, was rude about it. The chef was pretty cool... He also was very involved with the whole table, asking everyone what they needed and catering to what they asked. What made his service above average was that he got personal with us, getting involved in our casual conversations and giving his interesting input on whatever we were talking about. At other restaurants, they chefs can be tired, not wanting to do the usual tricks or lazy, and not interacting with the customers. This aspect of Benihana was definitely above average compared to most other teppan-style places. Compared to other restaurants with the same style, overall Benihana is an okay restaurant that has some good qualities that make for a good dining experience. Although they need to work on some things such as music, parking, and service, I would suggest Benihana to families and couples looking for more casual yet interesting dining experience.
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