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| - The service was THE WORST service EVER in LIFE! We have NEVER experienced such unethical behavior ever!
Last Saturday, from the moment we walked in to celebrate our friends' birthdays, (who both came in from out of town) the host Alvin told us it was an hour wait. It took 2 hours. We requested to be seated outside. When our table was ready, we hurried to pay for our appetizers at the bar, two women sat down at our table. When we told the host, you'd think he'd ask them to move. But he didn't. What was the point of having a pager if it's first come, first serve? We were seated inside. (Not as requested)
He told us he'd comp our deserts as an apology. So we ordered desert. Eric, our waiter was unaware of the situation so he grabbed his manager Myles Colbert.
Myles, was extremely disrespectful, rude and treated us like we wanted freebies. (If we did, we wouldn't have paid for our drinks and dinner.)
Myles was unapologetic about how we were treated and told us the poor experience is normal. He also kept saying, "I'm not comping you the desert!"
Honestly, it wasn't about the bland deserts, it was about your host recognizing what he did was wrong and wanted to make up for it. As a manager, the professional thing to do is honor your employee's word. It's not our fault that he had no authority to do so. We find it unfair how Myles belittled Alvin and called us liars. He even insists we write a bad review on the business. His exact words were, "let me give you my business card". He LITERALLY threw the card at me.
The waiter Eric felt so bad for us and tried to pay for our deserts himself. Thank God there's still good humans out there with feelings.
The food and drinks were okay, so don't expect too much if you decide to experience it for yourself. Expect to walk in there and get treated like a number. Then you'll be fine.
Service as you can see was horrible. They're just so busy that they don't care. Once another trending spot opens up, they'll start to care. Since they're new in town they feel like it doesn't matter who returns and who doesn't.
I've been a business owner for 18 years and the success of my career wouldn't exist if it weren't for my loyal clients. Retention is everything. Makes me wonder if Tom and Tyler knows how their business is operated while they're not around. I did reach out to Tyler. Hope he puts an end to it.
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