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  • So, it ain't great. It ain't terrible. There's a reason why chain restaurants are what they are. I've been here a few times, and it's just what it is. Consistent, decent food. Service is relatively consistent. However, never have had a horrible experience. Yet, the last time I went, it was really off. Two of us ordered drinks from the bar & I swear, no exaggeration, it took them about 20-30 minutes to get us a beer & a margarita. Then, it took them 58 minutes to bring us our food; I only know this cause the Manager shared that with us while discussing the issue. Then once the food arrived, they switched my order with someone else at the table. When I caught it, they were quick to take care of it. However, I ended up canceling my order all together because I was afraid my food wouldn't make it back out until everyone at my table was done. Just a big ol mess! Upside, our Server was super cool even during the disaster. However, I never blamed her for what happened. I mentioned to the Manager that she was great the entire time and he should double check the kitchen, the expeditors and the food runners. The Manager was an upside too. He immediately ran over to us, offered to rectify the situation. And when I asked him to cancel my order, he brought over the incorrect item in a to go bag & suggested that because they're just going to throw it away, if I wanted , I could have it. I politely declined. He then offered to give us dessert on the house however everyone else was too full & over it by this time, that we respectfully declined. Again, it's a chain. They do what their formula tells them to do. The food ain't bad. Service has always been good. Just this one time was a mess. I won't go running back, but it's there. FYI... After a couple of hours of posting this, the owner of Lucille's, Brad, reached out to me via a DM. I REALLY appreciate when an owner takes pride as he did. SO I am changing it from a 2 star to a 3 star review. Again, THANKS Brad!!
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