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  • Excellent customer service today from Tom at this location! I had called ahead to see if I could get my 4runner in today, after having a terrible experience at the Rea Rd Firestone the night before, and spoke with Tom. (Long story short, I went to Rea Rd, where I bought my tires less than a year ago, with the tire pressure light on and left with it on because of laziness or I don't know what - the employee was not helpful and was kind of rude). Tom said to bring it by and ask for him and he would help me out. When I walked in, he greeted me and said he had talked to me earlier and he would get me straightened out and on my way. Looking at the truck, he mentioned that Toyota also has a tire pressure sensor in the spare tire and that was probably the issue. I said that since the guy at the other location didn't do a very good job checking it out, if he could please make sure there were no other nails/screws/etc. in them, I would appreciate it. Bill, the technician, quickly took my truck back and put it on the lift. He checked all of the tires and pulled the spare off. Turns out that the spare only had 18 pounds in it, when it needed 32. Why the guy from the other location, upon seeing the light still on when he pulled my truck around because he was "done" last night didn't check this, I have no idea. The entire process may have taken 15 minutes and everyone was very helpful and friendly, even though I wasn't spending big bucks there. Since this location is so close to my office (and Tonya P. gave it a great review), I will be returning here for all of my work from now on. Tom and Bill (and I believe the other young lady working the desk was named Nicole?) were all very friendly and helpful. And they didn't talk to me like I was an asshole like the guy at the other location did, so big points for that.
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