I purchased 5 powered coated, synthetic wood gates on 9/17/2014 and had them installed approximately 2-3 weeks later by Great Gates (Whiting Iron, The Great gate Company) They were located in Phoenix but have since relocated to Chandler. Since then I have received numerous compliments from my neighbors and have referred several customers to them.
Sometime around August this year I noticed severe deterioration in the two vertical bars on the gate that leads into my front courtyard. They are completely rusting out. The other vertical bars and gates are wearing well. A Great Gate's service tech came to my house on November 6th and inspected them and told me to call John Hanna their production manager. Because the warranty had expired, he said he would have Tyler Whiting, General Manager call me. After 3 days I finally heard from Mr. Whiting. He authorized the replacement of both vertical bars and the work was completed on 11/30/1015 to my satisfaction.
One never knows about a product and the guarantee of a company until something goes wrong and I've come to the conclusion that Whiting Iron, The Great Gates, Inc, sells excellent products and goes above & beyond to satisfy their customers. I would buy from them again and highly recommend this company to anyone.
Sincerely,
George Abernathy