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  • I bought a house and purchased an expensive policy for the first year primarily as I wanted that 'preexisting' inclusion that the other reviewer wrote about (in 2007). I am so disappointed with how Service One handled it. Here is a summary: Per Service One website: All Unknown preexisting conditions covered...including lack of maintenance. The sales people tell you this coverage lasts for the first year but this is NOT TRUE. When I spoke to them a few months after I moved in and got settled down, I paid the $55 service fee for a technician from Runyon Appliance who came, opened my dishwasher, and said I need to buy "Lemon Shine". I think for $55 he should have at least examined it instead of just open it and tell me that, especially since we had already tried other similar products. When I had made the appointment, it was for mechanical issues, but he didn't even try to diagnose why the sprayer arm wasn't moving, for example. When I told Service One about this, they said I had waited too long after moving in for this appliance to be covered. Despite the sales people telling you have 1 year, apparently you really only have a month. When I started complaining, one manager I spoke to first told me I had a year too - but then when I told him I was within my first year, he changed it to a month. They reviewed the calls I made and found tapes where I told them about the dishwasher within the first month, and they said there is nothing more they can do. When I complained about the lack of service provided by the technician they sent, they said they would send someone else but there is a chance I would have to pay another service fee. I made decisions based on what I was told by their Agents; they are now saying those agents were mistaken or did not provide full information. Yet, I am the one who has to pay...this is really not fair and I have lost the respect I had for this company. FYI - if you are interested in possibly signing up with this company, you may want to read the 'filtered 'reviews for other experiences.
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