I really wanted to like this shop, it's so conveniently located close to my work. The shop's premise - they don't carry any new bikes (and very few parts) they build up custom bikes.
I'd been out of mountain biking for a few years and needed 2 things, a few repairs on my old bike and help building up a new, 29r.
I wanted to fix my old bike first to get a feel for the shop and to build a relationship with them before spending the big bucks for the new Turner. I knew they were going to have to order ALL of the parts to build my new bike and I wanted to have some idea of how well the process worked.
I found out very quickly that Ryan, the owner doesn't like to work on bikes that he didn't build. I spent 5 weeks trying to get a part for my old bike with no luck. I called when he told me to, and always got a different story, it was didn't get ordered, having trouble finding the part, it was in but they couldn't find it etc..
Maybe you would get better service from them if you purchased your bike there, I'll never know.