Very disappointing experience. We waited over an hour to be seated while other customers who made an online reservation were just walking in off the street and getting seated. It was like the forgot the customers who were patiently waiting and only seating online reservations. This was extremely frustration considering we were waiting at the bar, ordering $8 beers, and customers who did not spend a dime yet were getting seated. I expressed my frustration to the manager, telling him we've waited over an hour and spent $40 on drinks, and were basically ignored. They ended up having a table for us all of the sudden and offered us a complimentary appetizer. As soon as we sat down the waiter told us the kitchen was behind and we would be waiting a little longer than normal for food. The managers shifted had ended and he failed to tell our waiter about the complimentary appetizer and we ended up paying for the appetizer that we only ordered because the manager said it was complimentary. The food was just average, the drinks were very over priced, and the overall experience was poor. Not the type of service you would expect from an established upper end franchise. I will not be returning to Bonefish again.