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| - I'm not the type of person to judge a restaurant based off of appearance , but I do off of the quality of service and product. First and foremost, when coming into the Mike's i knotice that the grill area and floor were quite dirty, along with the aroma of burnt/cooking onion. I, like most people, tend to believe that a book may not be judged by the cover. However, the service in which I received made me realize that is not the case. Approaching the counter my group and I were told they were out of ground beef. The young man that helped me was brash and did not seem to care of what was going on. But I did notice that he had quite the personality when heading back to speak with the other young man handling the grill. Once again , at this point, did not bother me. I sat outside with my sister, brother in law, and two nephews. We and an older couple were the only people there. I order fish and chips. My food was brought out promptly. 2 peices of fish and fries for 9 dollars. The fish was cooked well and the fries were still warm. I was please with my food. This is where my dining experience then goes a bit downhill. I begin to eat my meal, thinking my family's food is coming behind mine. As my meal concluded their's hadn't even started. They waited an additional 15-20 minutes for their food. The young man who took our order, brought out sliders and fries which we did not order. Please remember, we were also told they were out of ground beef. When they brought the cheese steak's and chicken nuggets; the bread was cold, the cheese wasn't melted and the nuggets were pipping hot. This would be good to know before giving them to a child.
I understand the atmosphere that Mike's was attempting to obtain, and the quality of the food that they are reaching for. I suggest a cleaner environment, more service driven employees, and a faster expiditing process.
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