Food quality is inconsistent, staff is inconsistent, wait times are long, service is hit or miss and my observation is that I blame that on poor management and I hate observing micro management by the owner over his employees while I'm trying to have a relaxing meal. On the plus side a good place to get a good slice of pizza for lunch at a reasonable price. My message to the owner is get your act together - don't be arrogant, hire the right folks and coach them to success and to provide a positive dinning experience. Also don't run to Albertson's every day to buy food - poor management from a cost base, customer perception and drives costs up for all!