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  • I went to Sams Club & requested a 1 day pass due to my Costco membership was about to expire & I wanted to decide if I wanted to stick with Costco or switch to Sams club.I went on a Monday afternoon & I was the only person standing at the customer service counter. Two woman behind the counter just stared at me. No hello. No how can we help you so I said I would like to get a 1 day pass. The lady asked for my id with no please & entered my info into their computer system & handed me the 1 day pass with no eye contact, the only thing she had to say to me was anything I purchased would be 10% more when it was rang up. Well that whole experience pretty much did it for me. My impression of Sams Club was ruined just from my few minutes of experience with customer service. Yes I did shop & yes I really liked the store & the different things they offered compared to Costco but because customer service sucked so bad I am sticking to Costco.
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