The customer service here is terrible. I have been using them for over a year now, but after my last experience with boarding my two dogs here, I will never use them again. I have one dog with diabetes and Cushing disease, and the other has separation anxiety. I brought everything they would need for a comfortable stay. I was gone for 5 nights, with I went to pick them it took over 30 mintues for the front dest to bring them out to us. Both dogs were super skinny, and yet the 4 pound bag of food was gone, plus 2 full cans of wet. My diabetic dog was very sick, the vet tried making me purchase 2 different meds to get her, I refused. The toys I had brought for them were never given to them (the tags were still on them) I paid the $400 for the boarding (way over priced and even when explained didn't seem fair) and took them home. Im happy to say I nursed my sick dog back to health on my own, and both are now back to their normal weight.