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  • I purchased 2 Pandora charms and a bracelet. One of the charms chipped after 5 months, I returned it and received awesome service, a new charm and a polished bracelet. Fast forward.... Same charm chipped again, this time service was HORRIBLE. The saleslady insinuated that I didn't even purchase my charm from them, because it was missing something. Then she said I smashed it. Once she pulled up the receipt she said she was not able to replace the charm because it was passed the 90 days and management would have to approve. When I returned the charm the first time it was 5 months after the purchase. Thanks to Foresquare I have proof. Anyway, I was expecting her to inspect my bracelet or offer to clean and polish it. I received nothing, not even the phone call from the manager which I left with the damaged charm. Needless to say I will never purchase another piece from this jeweler. And I will also be contacting Pandora on merchants not standing behind their product. Shop at your own risk. 2 stars because the other lady and the original gentleman were very nice. He's no longer there.
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