Staff inside weren't rude but preferred to chat with each other than work even though the drive through line was ridiculously long. Furthermore I got all the way to the window, pay for my drink, and I thought I was waiting for my other item, but I ended being handed and charged for the wrong order. They never actually took my order and so I was late for work and did not get my coffee.
I have been to this one before as it is on my morning commute, and it is typically very slow service.