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  • I love Chilis so in my heart of hearts I can't give them less than 2 stars but our experience was AWFUL! No one standing the hostess stand. We waited for a few minutes before someone emerged from the kitchen and approached us with a "How many?" No I'm sorry for the wait, How are you this evening... Nothing just How many? We stated we had two and she said "lounge or restaurant?" We looked kinda confused and simply stated , "we would like a booth." She points to a booth in the bar and we said that table is dirty. She grabbed menus and started to walk away... She didn't state, "Follow me, This way." Again nothing. It was actually quite rude. She takes us to a small booth in the dining room area and before we can even sit down the server who's section we were apparently being said in says, "IM CUT!". What a unprofessional way of handling that situation. Right in front of guest saying you are cut. Makes them feel extremely unwelcome or like a nuisance. I work in the service industry and would never say I'm cut in front of a table. You handle any of that behind the scene. Then it took forever for someone to come to the table and guess who greets us? The server that was so called cut, I'll call her server 1! She greets us and because it had been so long we gave our whole order then. After awhile another server comes up to us, she was super nice and I believe they were team serving, I'm gonna call her server 2. Server 1 then comes back and says, "You don't have your chips and salsa? I'm going to kill her!" and walks off. Again SO unprofessional! Once they brought out the chips I asked to have my cup of soup. They brought my dates soup. Then return to get my cup of soup and bring the wrong soup out! At this point I'm trying to be patient but are you even looking at my ticket in the kitchen? There are seat number and an order with all my information on it. Well needless to say the rest of our hot food order arrived before my simple cup of soup. I'll say I know how Chilis works because I use to work for them so like most restaurants the soups are made and kept in soup wells and servers are responsible for "prepping them". Moving on to the main order.. Which wasn't right. I definitely made changes to the Quesadilla Explosion salad but I always do. I asked for a different chicken on my salad and extra dressing on the side. My salad came out dry with all dressing on the side so I did have to ask for extra dressing again which is something super small that would normally not iterated me but after everything else going wrong I was pissed. I ask for a box for the rest of my salad and some Togo dressing. This takes forever from server 2 and for some reason she brought a bag and then went to get dressing, consolidate your steps is like day one of serving! Side note: server 2 was extremely nice and at least acknowledged how awful our experience was and apologized for the mistakes. We never had a manager touch our table. If we had the. We most definitely would have explained what had happened. Again I really hate to rate them low because I love Chilis. It was my first job and I worked as a hostess and a server so I do know how the system is suppose to work. I would have been completely embarrassed if this was an experience that I had delivered. Side note: This isn't the first bad experience I have had at this location. I have ordered take out and gotten home to find that my whole order was wrong. They really could use some work!!
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