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| - We recently used Gluch Group (Gluch) for both the sale and purchase of our homes. During the initial interview, Brad went over how the company works. Right away, my wife and I were wondering why more firms didn't operate the same way. They operate as a team - each person has their function within the process. This, rather than one agent trying to do multiple aspects of the transaction(s). At first, we thought that we must be missing something; it sounded too good to be true... Perhaps we were being "overcharged" for this premium service. Well, the answer to this was that we were not. They just use a different business model, which we believe is more efficient than the traditional model. Needless to say, we were very satisfied from start to finish on both sides of the transaction. Selling or buying a home is a major stress and has so many moving parts. When doing both simultaneously, it magnifies that stress more than twofold. All the folks at Gluch went out of their way to keep us informed during the entire process. Whenever we had a question or concern, we knew that it would only be short period of time (usually within hours - or even minutes) before we would hear back from someone who could answer the questions or alleviate our concerns. They continued to be responsive even after both transactions closed, which shows that they really do care about their customers. Even though most people don't buy and sell that often, they want to keep their customers "for life". While we don't plan on buying or selling for a very long time, we would absolutely use them again.
Thank you to the entire Gluch Group family for all of your help!
Rick & Karla
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