My first time visiting Brew House I had a great experience, but this time was a totally different experience. My best friend and I went to Brew House to watch the Cavs game. When we walked in the restaurant was relatively empty but quickly filled up. We chose to sit at the bar so that we could be closer to the tvs. In the beginning the bartender was pleasant but as the night progressed she became very rude!! My best friend and I ordered burgers; I ordered medium rare and she ordered medium well. It took a very very long time to receive our food. It would not have been a big deal if other people around the bar that ordered after us didn't receive their food before us. It took over an hour for two burgers, which is way too long. After receiving our food we realized it was not right! My burger was not cooked what so ever. It was literally raw meat slapped between two buns. To top it off it was cold, which was the result of the bartender not going to check to see if our food was done. I had to flag down the bartender to ask her if she could warm the burger and tots because they were cold and she was so rude about it. I told her never mind and she could just take back the food. My best friend also said something about her food and the bartender brushed it off. We didn't end up eating any of it but the bartender made my best friend pay for her meal. As we were leaving another person at the bar commented on how bad the bartender was and it sucks that our food was so bad. Avoid Brew House like the plague. I would have given the restaurant zero stars but unfortunately that is not an option.