| rev:text
| - Went to Rancho & Bonanza location, Beware! Guy name Juan R. Is the one who helped us set up our account. And we do know that we have to pay a deposit, so hubby and i brought $100 with us, our only money that day. He set up our account, took all our infos, and set up an installation day. We came in that day Thursday, August 30, 2012. Juan told us we have to wait til tuesday cause its holiday, labor wknds etc. since our deposit is only $50, hubby and i decided to pay upfront that same day. Juan raised up the $100 bill, hubby makin joke that we just made it, lol. Juan R. Was nice and did good service til tuesday.
Tuesday came, we have appt for cable guy from 1-3, we waited and waited and no ne showed up, so i called up cox. They told me cable guy didnt come b ause there was no deposit made, tht they never received any type of payment. We have no proof cause juan never gave us a receipt on thursday, but he sure gave us our new home phne number, cause we signed up for a bundle package.
We went to same location, and saw Juan. We told him the situation, and he said he does remember me and my hubby but he never got any money from us. Hubby told him we gave him $100, what did he do with our $50?! Juan jokingly told us that he pocketed it and bought himself a lunch. It not even funny:( it hyrts me alot cause hubby n i went there thurs in person, its our only money that day, paid our deposit and told us thy never received it. They made us look like a liar. Hubby n i are not the hard customers type. We are very respectful, and easy on people, we treat others the way we wanted to be treated.
So manager of the store named Betty, told us Juan's last transaction was 2:06 pm, we were there after 2pm til 3 ish... How did that happen?! Hubby talked to manager nicely, surveillance is our only proof that we were there and we made payment for our deposit. Juan gave us $50 back from our $100, hubby lifted $20 on light, jokingly sayin that hes makin juan's $20 bill is real too. Juan was laughing too, jokingly told us that he just made them too. We will never forget that. Only God knows the truth, we were there and we did pay our deposit. Manager said she'll request the surveillance and that she will call us the next day. Well we never heard from them. Theyre thief! They just stole $50 from us. Hubby n i lost $50, god will take care of them. Who knows they will lost something too. I do believe in kama. Who knows they might lost their jobs, home, etc..only god knows. Just be careful out there. Hard to trust people these days. Hubby n i are easy people, so we dropped the prob n moved on, paid cox another $50 so we can have our internet on... Life goes on.
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