Horrible, horrible customer service. I called to place an order for the next day and the guy hung up. Called back, and he asked me if I was joking. Seriously? I just wanted some bagels! Anywho, went in to get a sandwich a few weeks later, and the onion bagel was toasted to the point of being burnt (couldn't get the taste out of my mouth for hours!). I ended up throwing it away after 2 bites. The manager asked me why I would waste it, not even ask if something was wrong. Not a big fan of their veggie 'shmear', it's pretty bland.