| rev:text
| - AutoNation Toyota-Las Vegas
Never never again will I do business here.
Purchased a new vehicle, February 24. Paid in full. No loan, no nothing.
I purchased my vehicle here after an extended search of hundreds of dealers for a specific model and options. This was the only one. I drove 7 hours to Las Vegas for this vehicle. Before leaving with my new vehicle, Sales Manager Dave Little gave me his business card and included his personal cell phone number and told me to text him if I have any questions.
Three days after purchase, I discovered that I was charged for three after-market/dealer installed accessories. Only one of these was actually installed. I immediately called my salesperson, John Bekker, and notified him of this. He said he'll have to figure out what happened and get back to me. Two days later, Mr. Bekker calls and says he's not really sure what happened but he'll work on getting a refund check to me. ($598 worth of nonexistent accessories.)
Since February 24, I have had to call Mr. Bekker, Sales Manager Dave Little, and AutoNation twice a week for the last NINE weeks trying to get my refund. Every time I have called, I have had to leave voice mail messages or I got excuses for someone else not doing their job... I have even left messages for Rob Fernandez (I was told he is a manager here, I have no other info on him).
I actually thought this was going to be resolved this week after a phone conversation with Mr. Little on Tuesday, April 26. Mr. Little informed me that he was having a check cut that day and would send it out overnight. During that conversation, I had requested Mr. Little send me the tracking number. By about 7:30pm that evening, I had not heard from Mr. Little and I had no tracking number. I texted him asking for that number. Mr. Little responded that he left work to pick up his granddaughter and did not get the check sent out.
On Wednesday, April 25, Mr. Nick DeLeece calls me. He states he is the General Manager. Initially Mr. DeLeece apologized and stated he would mail out a check today and that I should have it in a few days. I advised Mr. DeLeece that regular USPS was unacceptable due to how long this had already been drug out. I advised him he needed to send the check to me via overnight mail and I want the tracking number by this evening. Mr. DeLeece hesitated and sounded like he either had me on speaker phone or was talking to someone else in the room. I am still unsure of his exact response to my demand of overnight mail. I then reiterated that I want the check sent out today, over night, and that I want the tracking number sent to me by either email, text, or phone call. Mr. DeLeece never clearly stated that he would do this.
Lastly, as part of my written sales contract, I was to receive a bottle of color-matched touch-up paint for my new vehicle. As of today, April 25, I have not received it...
UPDATE: Mr. DeLeece has called with a tracking number. However, he did not ship it out overnight as requested. (During this conversation, Mr. DeLeece admitted that none of his staff had advised him of this situation that has been going on for nine weeks.)
I'll update when the check is received.
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