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| - I just read some of the other reviews about Dave's A/C & my husband found them to be friendly & helpful on the initial repair call. My experience with Dave & Beth, was quite different. I had no conversation with Beth, but, Dave, I found him to be a bit brash. I'll explain later.
We were forced to use them because of our First American Home Buyers Protection (FAHBP) insurance coverage. If they are ever assigned to us again, we'll refuse their services. Originally, Sears was assigned to us, but, the appointment was going to be 2 weeks out. This was not acceptable, so FAHBP reassigned Dave's to us, who could be there in less than a week.
Both times they came out, they arrived on time. The repair service was for our Kitchen Aid cooktop that had a burner that would not turn off & the knob was impossible to turn. While the cooktop was removed, I started cleaning the countertop where years of debris had accumulated around the perimeter. As I was working, Dave was a bit harsh when he TOLD me, "That can wait until after we're done." That may not sound bad as written, but his tone & the manner in which he spoke those words, it was as if he had said, "Get the f***out of my way, bitch.". I was shocked & offended by his abruptness, tone, and his lack of courtesy, not even bothering to say "please" or pose it as a question (i.e., Would you mind cleaning that area after we're done?). I suspect that Beth took it upon herself to clean it so that I wouldn't have to deal with him, again. I'm at least 30+ years his senior, & to spoken to in that manner was discourteous & disrespectful to me.
Dave & Beth removed a broken switch & immediately located the part locally, but, they had to order it & return in a week. Now, this is our biggest complaint about them. During the removal of the broken switch (dial-type), they damaged one of the red indicator lights on a different burner. they either shorted it out with cross-circuiting the wiring, or banged it, but, one way or another, that light was working before they touched the cooktop. The light started flashing when the non-broken burner was turned on. We immediately pointed it out to them & were told that it's flashing because it's a result of the broken switch removed because they are connect, & not to worry because it will quit flashing when they install the new switch.
WRONG!!!! Today, when the new switch was installed & everything was connected back up, the red light still flashed. Dave's comment was, It still flashed & Dave said, "I guess your light is not tied into that switch & it must be broken & needs replacing.". Now, get this! Dave's Appliance does NOT carry nor replace appliance indicator lights!! He followed with saying, "Appliance indicator lights are not covered by FAHBP insurance.". Dave didn't even offer to tell us where to get one. He just said that we'd have to call some other appliance repair service. what really gets us is that we told him that it worked just fine until he started messing with it & he would not take any responsibility for shorting it. out. My husjband insisted that it did work, but he'd have nothing to do with it.
We have had a lot of experience with alliance repairmen as we own numerous properties, and this guy, Dave, takes the cake. He was the least helpful repairman we've ever met. He does only the bare minimum & nothing more. he should have offered to help us locate a light at least, & then offered to come back & install it, even if it was for a minimal charge. But, probably his own lightbulb is dim & doesn't know the meaning of "customer service".
If you ever get stuck with this company through any home buyers warranty program, request some other company. We've had good experience with other companies who are accountable & go the extra mile to their customers. Good luck. In time, eventually they will get delisted from the home warranty programs.
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