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| - I went in here today while in Champaign to visit family so I could receive the $5 deal for a large pizza on the hooked app and received some of the worst restaurant service ever. Stay away from the old, white-haired manager, he is absolutely awful and I don't know why he even has a job with his terrible personality. I placed my order with a very nice cashier and decided to wait in the restaurant until they called my name, not expecting what was to come. Things were going good and I really liked the place so far at this point. I was on the phone while waiting for a conference call and 1940's music was blasting in the restaurant which made it even harder to even hear my business phone conversation, let alone my name being called. 40 minutes passes by before I heard my name being called. Mind you, I am a patient person so I did not mind about the wait, and just assumed they were backed up. The white haired, older man previously mentioned he had called out my name and said that it was sitting there for 40 minutes and that they were calling my name the whole time, which I DID NOT hear over the music, and while conducting a crucial phone interview. Someone should have tapped my shoulder to let me know it was ready, but instead, they waited until it got soggy before they called my name at an appropriate level. After I got my pizza, a brown haired male worker said "that pizzas been there for 40 minutes that's so disgusting and shriveled up" to another coworker, and I HEARD HIM SAY IT. That made me lose my appetite! I asked them to warm it up again, and I ate it because I don't like to waste food. I have worked in the food industry in my past so I know it can be stressful and I had empathy. But that comment was unwarranted and so rude. When eating my pizza, the same old cranky white-haired man who I assumed to be the manager because of how old he was, was purposely trying to get near me while he was on the phone with someone and talked negatively about me to them! He was trying to get me to hear it, and that just put me in shock! NEVER dine in at this establishment, just do take out. I realized the reason why the majority of the staff is rude, is because management seems abusive and very, very petty. That manager was miserable and didn't even comp my meal or offer an apology at the least. I loathe this place. NEVER EAT INSIDE HERE. Someone please message me the number for the owner because I would truly like to speak with them. Your employees are rude, unhelpful, disrespectful, and lazy. They need to take more initiative, ESPECIALLY that manager. It would be unfortunate if he was the owner. With that attitude, I'm surprised this place doesn't have a lawsuit. I'm telling everyone I know to eat somewhere else.
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