This was the worst experience that I ever had at a restaurant. The manager was helping the server by giving our food to another table and then completely forgot to bring the food back to us. Our appetizer showed up after half the table finished dinner. One member of our party ( of 4) didn't get her food until after everyone was completely finished. The manager came out and made excuses, but never apologized for the confusion until after we mentioned it to our server. When our appetizer (nachos) showed up, the manager said she "found them" not sure what that meant, but they were basically chips with no cheese. Once again, worst experience ever. I have been to several other Old Chicago locations and love the pizza and beer selection.