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  • I feel like it must be a job requirement to be as rude to customers as possible at Verizon Happy Valley. I walk in, and they guy with the iPad approaches me and asks what he can help me with. I explain that I am looking for the iPhone 5s. I highly doubted that they had it, but he said yes they do have it. Awesome! Right? Wrong! Because twenty seconds later, four people standing behind the counter told me that they didn't have it. They didn't say, "Unfortunately we don't have it, I'm sorry you were misinformed" etc. They told me I needed to pre order it and pay a freaking upgrade fee which I don't agree with, but whatever I didn't complain. They just really made me feel like I was the furthest thing from a valued customer. Really turned me off. Then, my husband goes next door to get his hair cut about an hour later, and now they have the phone. So I go in there to get mine. The same guy with the iPad approaches me and I ask if they still have iphones, and he says yes. I pay $249 and upgrade my phone.
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