First of all I need to know why is gratuity included on my bill by Default? Pair that with the attitude of the manager at the reception and you can't help the feeling of being cheated.
Then comes the cold stale buffet and that warm salad bar, you know it's warm when the color of the "green" vegetables starts turning yellow.
Finally the looks we get for having brought our kids along.
In short, the owners need to take some action soon or they will be out of business soon.