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  • I've had an account here for over 13 years and I've finally decided that it is time to move on. Over the past several years their customer service has gone downhill and if it wasn't for the convenience of this branch being so close to my house I would have switched to a different credit union by now. The issues I have had with them are vast but here are just a few. They have pulled overdraft fees out of my account multiple times even though I had the funds and more available. Every time they were unable to give me a solid reason as to why then blamed it on me and made me go through hoops to get my money back. They recently changed their East Washington branch to all ATM like machines where you speak to a person over a video chat to make a deposit. Your transaction takes twice as long and it is clearly just a way for them to get rid of employees and loose true customer interaction. I recently needed to make a a large purchase and it took me over an hour with multiple phone calls to get my transaction approved. Their customer service is poor and I feel like I am a nuisance instead of a long-term member. Banking here takes extra energy and time and it's just not worth it. Goodbye Dane County Credit Union. It hasn't been real nor has it been fun.
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