I was SO DISAPPOINTED on my recent visit.
I've been coming to this hotel for YEARS. Always had great service. This was my first stay back in 2 years and I couldn't believe how poor it was.
First of all, the wait to check it was so long. There was hardly anyone in line but there was only 2 check-in counters. Not to mention- what's the point in having a check-in desk near the Carson Tower if it's ALWAYS CLOSED.
Second of all, the check-in girl was SO RUDE. We asked if there were any upgrades available and she flat out said no- didn't even bother looking in the computer and I know for a fact that this wasn't a busy weekend because I booked the room a few days before.
The worst thing about this recent visit was parking. There was NO PARKING even for hotel guests. I don't know what was going on but the parking structure didn't even bother to put up the sign "for hotel guests only" until it was too late. Even worse was the attitude we got from everyone. The parking attendant was incredibly rude and said in a matter-of-fact-tone, "well if you check the website, you'll see that parking isn't guaranteed." REALLY!?! My bf spent the next 45 minutes driving around to the 'recommended' alternative parking structures at Four Queens and Binions. They got mad at him because GN told him to try to park over there. In the end, we had to pay for parking over at the ghetto Plaza lot. Please explain to me why I, a hotel guest, should have to drive around the block several times then pay for parking at another hotel. What is up with that?!?!
In addition, the lady at the 24 Karat club gave me an attitude when I requested a replacement card. Again, I haven't been here in 2 years! Now I am seriously wondering why I bothered to stay at GN... I am so disappointed in the staff and service. The casino is also smoky and cramped- the sports bar lacks decent seating.
The only plus [and reason why GN gets ONE star from me] is that the rooms are pretty clean and nice for what you pay for. HOWEVER!!! our room had mold and rust in the bathroom. Pretty gross.
Golden Nugget- what happened to you?! I was going to have my next Vegas trip here and bring all my friends for the pool. Now you're making me think I should go back to the strip.