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  • I have a 14 grand Cherokee and have always gone to Three Rivers for service and the (many) recalls. Nothing bad about them but Diehl was much more convenient to my house so I gave it a shot for oil change and something wrong with my brakes. They just weren't very responsive and my pedal was making an air sound when pressed (I didn't tell them this on first visit) In at 1030 on a Saturday, home by noon for an oil change and replaced rear pads/rotors. (71k miles on a 14, I know it was needed) Although the brakes were better, they still weren't normal. In honesty, I didn't know the pedal air was abnormal because it'd been doing it for so long. My husband drove my car and told me to take it back in. Called a place more convenient to work and was informed they don't do brakes on newer cars? Three Rivers turned me away because Diehl just worked on it. Called them and she said Saturday techs don't diagnose any brake problem but pads, etc...and she could put me in the next day. (Brakes were coasting at this point) Told me about the loaner vehicles, which are a huge bonus and not offered at Three Rivers. Drop off was smooth, really like the text messages from them and direct access for questions. Was updated by Kevin as promised and a previous fixed brake recall 3 years ago with a "shield " on my brake booster had failed and they replaced the brake booster, all covered, including the rental car!! My only out of pocket that day was gas to refill the vehicle for return. Kevin was great at explaining and very friendly. Will take my car here from now on. Bonus with oil change, their service wall is glass so you can tell when your car is being worked on.
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