Helen and her husband are awesome. I set out to get my first cowboy hat and Helen made sure I got the hat that looked the best on me and made sure to stay within my budget. Not once was I ever made to feel pressured to buy something- but she took her time and handed me 5 or 6 hats until we found the right one. I walked out with a 4x Bailey Lightning and couldn't be happier. Wish we had something like this back home.