I don't like UPS because of the organized labor shenanigans and because they gouge on shipping materials and shipping services compared to FedEx. That being said, I find myself at this location often to arrange Amazon returns due to the high-volume ordering we do for business. The staff are very accommodating, and always provide helpful information for completing returns and other transactions. The reason why this review falls one star short of perfect is that they are often busy enough to (seemingly) need another person shipping and helpful customers. They usually have one to two people but two should be the standard according to what I see.