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  • I was gonna give no stars but luckily the nice guy that ACTUALLY helped us managed to turn around our bad attitude towards our experience tonight. Sorry I didn't remember his name but his associate # from the receipt is 182856. So on to my experience. I came in tonight w/ my mom looking at tablets & laptops. Needed information so that my mom could find out which would be more suitable for her. Wasn't a lot of customers in the store. Just a lot of employees standing around talking. When my mom asked for help she was told we would be helped shortly. After 10 mins she asked for help again. Same thing. So standing there for more than 20 mins my mom was ready to leave. Then a young couple that JUST came in was offered help from a man that has told us multiple times he would find someone to help us. Why couldn't he help us himself? I have no idea. I usually don't write bad reviews but I'm pretty pissed off from the customer service or lack of that this lazy employee was showing. As my mother put it, "I'm mad at that fatass guy." Anyways finally the young man, who's name I forgot to get, helped us into getting a new laptop & warranty plan. Luckily he had a wide knowledge of the computers & was even able to help me decide on what to buy in the future. Best Buy, I suggest you get it together & find some employees who want to work for you & make you money but actually helping customers out.
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