I'm new to the area and own a dog and a cat. I use to go to the local vet at my old town, but always cringed when I received the bill. This time around, I decided to go with a larger company that had competitive prices. I decided on the Optimum Wellness Plan for both my animals. I have no complaints as I've probably saved hundreds of dollars in doing so.
However, the problem with Banfield is that it's vet technicians and vets don't seem to care about the animals too much. It's as though the corporation that they work under has in turn made them all very dull. They are all not very personable and seem very uninterested in the job.
That being said, I'm happy with the money that I've saved and my animals all seem to be under good care. I'll probably renew my Wellness Plan when it expires. The only warning I have is that the staff is all very dull and not very friendly; which is something a lot of people are looking for on top of the good care.