| rev:text
| - I thought a BMW dealership would be above the high pressure BS sales tactics that lower-end dealerships employ. Chapman proved me wrong.
I first went to BMW of North Scottsdale and had an absolutely great experience. The sales guy was up front, pleasant and professional. Unfortunately, they didn't have the specific car I was looking for, so I decided to stop by Chapman and check out its inventory. What a mistake.
It started with him asking me to initial a piece of paper. When I asked why, he said "It's just to display your commitment to negotiating a deal today... If I can get you a number you like, that you'll take the car." What the HELL is that about? Then, when it became clear that they didn't have the car I wanted, the sales agent turned on the pressure. "What's the problem?" "What's wrong with the car?" "Have you considered this other [more expensive] model?" "Why not?" "What can we do to put you in a car TODAY?" "What's the issue?" "If I can match BMW of North Scottsdale, will we have a deal?" (to which I answered "maybe," and he replied "Is that a DEFINITE maybe?"). It was an uncomfortable nightmare. Then, because he had my keys (I was discussing a trade in), we couldn't leave. We were effectively hostages to his high pressure BS. When I finally made it clear that I wasn't going to purchase a car from him that day, he made us wait while we went and got the sales Manager, who then came out to put pressure on us. More of the same crap.
Unfortunately it didn't end there. I have since received regular follow up calls on my cell phone from the original sales rep AND the sales manager (it has been over a week). They have even called at 8:30 at night when I'm out at dinner, apparently thinking that calls outside of business hours would trick me into answering. The message is always the same: "Just want to see what we can do to put you in a car this week."
If you're reading this Chapman BMW, I will NEVER buy a car from you. EVER. You can take your high pressure BS and sell it to someone else.
North Scottsdale here I come.
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UPDATE
So I got my car from another dealer, but decided to take it here for the first oil change (because it was convenient -- on my way to work, and they assured me I could get a rental car for the day while they did the service).
I showed up for my appointment at 8am, and had to wait about 5 minutes for my adviser. He then proceeded to inform me that they were "all out" of rental cars. But he assured me they would "put a rush on it."
An HOUR AND A HALF LATER I finally got my car back. And then only after going back to the service adviser and complaining.
The crappy experiences continue. Apparently this location isn't good for service OR sales.
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