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  • Multiple trips to date for the hotel. Once last year and once this year. Visits left a variable unfavorable hotel and casino impression. Located in the center of the Las Vegas strip. One of the original casino and hotels. Mostly remodeled rooms with dark colored hardwood floors. Beds are decently maintained. First visit last year, we stayed during spring break. Management and counter staff were both uncoordinated to handle the volume of people in line. Wait time was about a good hour from back to front for the players line or just hotel guest line. At one point the management had pulled me to the side to try out the self check in only to say I had to go back into the line. Fortunately enough the person I was in front of let me back into the line. My room preference (king nonsmoking) was unavailable when I got to the check in after staying at another casino hotel the night before without having my nonsmoking preference available. Offered two queens nonsmoking we gladly accepted. Room was nicely furnished with pink fur, pillows, a nice little split love seat chairs. Bathroom was properly sized and decently maintained. The room was quite nice for what I expected to find and sitting in front of the strip. Room was kept nicely by the hotel housekeeping. Only downside to the view and room was the large Donnie and Marie advertising that was outside obstructed the view of Caesar and the strip. We received our bill the last morning to encounter an issue with billing. We waited in the hotel line again to get the issue resolved. Another good 15 minutes to check out. We had to catch our shuttle and correcting the billing was a contributing factor for is to miss our shuttle. We asked the hotel staff regarding catching the shuttle to which we purchased a round trip to where we would go. The staff was unsure. The long line with the lack of clarity between the staff was not a good lasting impression. Although not favorable on service I was willing to give it another try recently. Recent visit in July, I wanted to see if I could check in before normal time of 4. I didn't want to pay the extra for the early check in (breakfast time) but willing to pay for the room upgrade. We waited in line and this time was significantly faster but still about 15 minutes. Neither of my requests could be accommodated and was told to try back a little after lunch from the clerk and her supervisor. We wait again in the line and at the time we were told to check back again. This time another half hour of my time. Again I could not check in. We had already eaten lunch and breakfast by this time. We were told to check in an hour and decided to just wait for regular check in at this point. We come back go check in at 4. Waited another 15 minutes in line to get room keys and everything settled. So for check in here expect to wait about one hour. Room this recent trip was not nearly as maintained. It looked like the room itself was half updated and the casino hotel ran out of money to fix it up. The room was comfortable but decor appeared to be mismatched from the tables and the bed. This recent trip we cut short and checked out a day early. Again check out took about 15 minutes. Water and room temperatures were okay. Towels and sheets were cleaned and stocked. The decor and upkeep on the hotel was a mixed bag. Service is incredibly slow on the hotel front desk. Casino is also not kept well. Considering the age and the keep of the room, an update is needed on both. Machines are tight and table dealers are not friendly or helpful. Overall I have to drop what would be a two star for a one time visit. Second trips usually confirm assessments. In this case, one star unlikely to be out here to stay the night or gamble. I'll take my business elsewhere.
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