I knew I had to make a stop at this place when I came to Vegas! I'm so glad that I did because I ended up printing tons of polaroid pictures for myself and as gifts for friends! The actual print itself is not on real polaroid paper, it's printed on a thick cardstock material. The photo is printed matte as a default, but I know you can choose a glossy option. You can also change the layout of the print to landscape! Many options (a good thing)! The process to upload pictures itself was super easy for me and the print quality came out exactly as I expected. If you are using your phone to upload, make sure to connect to their free wifi! One thing to note - if you want to crop your pictures a specific way, make sure to do so before you upload your photo. There isn't actually a crop option on the program in the store. I also loved that there were many creative display ideas all over the first floor of the store. Although it can be a bit overwhelming, it's guaranteed that you'll find anything you need for a nice gift or something for yourself.
As for the service - the lady who finished my purchase at the counter was incredibly nice. I purchased a Groupon for my prints and had absolutely no problem with using it. The people working there actually don't bother you too much when you're working at the computer. I liked that a lot since I hate when people try to offer advice especially when I know exactly what I want haha. Pick up was FAST! I only waited about 10 minutes for my prints to come out. One thing, though -- when I picked them up, the guy behind the counter only gave me half my order. I had to ask him where my other half was since they separate the orders by ~15 prints. Make sure you double check that you received everything you paid for!
There's a cool polaroid museum on the second floor, so be sure to check that out!