Like most Starbucks the service can be slow, but the manager here is amazing! I always do an online order and it's pretty much always ready when I get there. Only once have I had a problem with an employee. Ordered two coffees, one decaf and one not. Watched her make them both decaf. I asked her to remake and she told me you can't tell the difference anyway, but manager had her remake it. Don't see her there anymore.