I have dined here 3 times now so I feel like I have tried enough to give it a fair shake. To be fair, this is a 5 star restaurant in Pittsburgh but I have actually left the city limits unlike some of my neighbors and dined in cities all over the country. I would not visit this restaurant if it were in New Orleans. I own a house there and am there quite a bit so they have a pretty high bar to reach with me. It might do ok in the touristy part of the city on Decatur St but would certainly close if it were out in the neighborhoods.
The service has been pretty good. Although last night we had 3 members of the waitstaff try to take our drink order and give us the spiel. I was pretty irritated by the 3rd person and had to tell him to stop and tell the others he was duplicating service. The rest of the night, blessedly, they left us to enjoy our meal.
I like the flatbreads. I had them the first time I visited. I also think the pork chop dish is really good. I don't love the beans and rice. They've missed here and it's a serious offense for someone who loves this food. There's too much grease on the plate and there's chili powder or something in there. It should just taste more like beans and andouille. I fear they've tried too hard on this one. I had a perfectly cooked redfish and I like the slaw. The duck and oyster special gumbo was good but is missing the umami of a terrific gumbo and if it were my first one I would probably have thought it terrific. The food all the way around is solidly good but I am not a 4 star fan. It just misses for me.
If you've never had this cuisine and live here you should definitely go and check it out. It's a lot of fun and I am sure you'll have a good meal.