| rev:text
| - If the owner reads Yelp:
Dear Owner,
Fire your counter staff. I think they're terrible. I'm assuming they are your daughters/family because I cannot imagine them lasting very long at any other restaurant. They seem rude, disinterested, disorganized, slow, and immature. They don't seem to give a darn about the reputation of your restaurant. Even if the food was 5-star quality, I would still not return because of the counter staff.
-Darlene P
Now for my review: Unless they change their ways, DO NOT EAT HERE.
I really, really wanted to like this place and patronize a local restaurant. We live very close by and were hoping this would be our go-to place for Mexican food. Been to this place 3 times, all of them for takeout and all of them either bad or mediocre experiences. First time I walked in was their opening week. I was the only one at the counter and the girl behind the counter was writing something and didn't even acknowledge me for a minute or two. She wasn't super helpful when I asked about menu items. I brought home a chicken burrito for my husband and a chicken chimichanga for myself. The burrito was cold, dry, and bland. The chimichanga was warm, but it was also dry and the meat tasted burned. It looked like normal cooked chicken, but just tasted really burned. It was as if they had burned the outside of a whole chicken really badly, but just cut off all the blackened parts and still served up the meat that didn't look burned. It was weird. We shrugged all of this off as opening week issues and decided to give the place another try. Again, we really really wanted to like this place.
When my husband went another time there was a line at the counter to order. While waiting in line he noticed that the counter girls were really slow to acknowledge the next people in line, even though the girls themselves weren't too busy (they were checking their phones and nails, etc, between customers). They were slow to take orders and even had trouble taking orders, like they couldn't keep track of whether the customer had said chicken or beef and had to keep going back and asking. When the finished orders came through the window, they mixed up whose order was what and kept giving out the wrong things. When my husband got the food home (tacos) it was just okay, nothing great.
The last time I went was one of the WORST takeout experiences I've ever had. There was a line and, again, it was slow moving. There were only about 6 people before me, but I waited in line over 10 minutes just to order. When I finally got up to the counter I was not acknowledged in a timely fashion (even just a "Hi, With you in a sec!") would have been fine. After another couple of minutes, I ordered two combination plates and an order of mini chimis to go. She said it would be about 10 minutes. There were no seats at first and hardly anywhere to stand, so I had to stand near a trash can and almost blocking the front door for 10 minutes. Then finally a table opened up and I waited another 10 minutes. By this time there was no line and it seemed I was the only one waiting for food. I was getting annoyed now and was about to inquire about my order, when I saw the counter girl look toward me, seemingly realizing that I was still waiting. I then saw her turn to the kitchen window and heard her ask the cooks about my order. I could hear them talking and it sounded like they had lost my food ticket. Seriously!?! She searched around and found it. Then she turned toward me and shouted across the way, "Did you want chicken or beef mini chimis?" I could not believe it. This was more than 20 minutes after I had ordered them and been waiting!!! She offered no explanation or apology for having me wait longer, just spoke to me as if I had only been waiting for a minute or two for my food. After I answered "beef" she told the cooks, and my food was miraculously ready about 2 minutes after that. Then my ticket number was called out, and my food was left on the counter. Again, no apologies, no explanations. NOTHING. I was so appalled, annoyed, and angry that I didn't even want to get into asking about the poor service. I just took the food and swore to myself never to go back....and to yelp about the experience.
Bottom line: Stay away because of the counter staff. I get the impression they couldn't care less about the customers. The food, which I find to be cold and/or bland or just okay, isn't good enough to overcome their horrible service. Such a shame because I would still occasionally go for decently priced "okay" food if I actually liked the service and atmosphere.
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