Such a good experience! Jen made me feel at ease about the process. She took the time to measure out and perfect my eye brows before even beginning the micro blade process. A lot of people I talked to thought that you get your eyebrows shaved off and get a tattoo on your eyebrows... totally false. You keep your eye brow hairs and it's like you add to them to fill in, make fuller and make darker if needed. It looks like you own hair and you keep your hair as well. And this is the best place to get them done at!!