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  • We are ready to purchase a new Subaru outback as we recently had an addition to the family and are looking for a safe, practical car that will fit with our lifestyle. We waited until the model year end to try to find a great deal on a new 2016 just before the 2017s come out. As a starting point for negotiation, we decided to get a truecar quote on a 2016 and received a nice bid from the internet sales guy from Kenny Ross. The bid we received to our email very specifically stated the details of the Outback we would receive with a very clear "Kenny Ross Price" as well as stating at the bottom that our Special Offer is only valid for 5 business days. Well, we decided to move on that offer before the 5 days were up as it seemed like a good deal. Apparently it was too good to be true because as soon as we said we would like to take the deal, we were informed that he had made a mistake. We were told that he made a pricing mistake and misquoted us and would no longer be able to offer us that special price. _______________ update: They made amends for the price mistake by giving us a special deal on ordering a new 2017 Outback exactly as we wanted. Jimmy Dull was extremely professional and I would definitely order another car with them. We look forward to receiving our new car.
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